Last Updated: May 8, 2026

At Arctic Apparal (arcticapparal.com), your satisfaction is our priority. This policy explains our return, refund, and cancellation terms in accordance with applicable Canadian consumer protection laws, including federal and provincial regulations and PIPEDA frameworks.

1. Returns & Exchanges

You may request a return within 30 days of delivery. To initiate the process, please contact us at: info@arcticapparal.com.

• Return Shipping: Costs are the customer’s responsibility unless the item is faulty, damaged, or incorrect. In those cases, we cover the costs.
• Restocking Fees: We do not charge any restocking fees ($0.00).
• Exchanges: We accept exchanges. Contact us before our 08:00 PM (EST) cut-off time to request modifications.

2. Consumer Rights Notice (Canada)

Nothing in this policy limits or excludes your rights under applicable Canadian consumer protection laws. You may be entitled to a repair, replacement, or refund if a product is faulty, unsafe, significantly different from its description, or does not meet acceptable quality standards.

3. Return Conditions

To qualify for a refund, please ensure:

• Items are in their original packaging with all accessories included.
• Products are unused and in their original condition.
• Items are securely packaged for the return journey.

4. Refunds

Once received and inspected, refunds are processed within 7 business days to your original payment method. You will receive an email confirmation once the refund is complete. Please allow additional time for your bank to reflect the transaction.